Privacy Policy

1. Introduction

AItocha Surveys ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our survey platform.

2. Information We Collect

Account Information

• Name and email address
• Company name (optional)
• Payment information (processed securely via Stripe)
• Account preferences and settings

Usage Data

• Log data (IP address, browser type, pages visited)
• Device information
• Survey creation and response analytics
• Feature usage patterns

Survey Response Data

We store survey responses submitted by your respondents. This data is owned by you and processed only to provide our services.

3. How We Use Your Information

• To provide and maintain our Service
• To process transactions and send billing information
• To send service updates and support messages
• To analyze usage and improve our platform
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third parties that help us operate (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encryption at rest for stored data
• Regular security audits and penetration testing
• Access controls and authentication
• Secure data centers with SOC 2 compliance

6. Data Retention

We retain your account data for as long as your account is active. Survey response data is retained according to your plan settings. You may request deletion of your data at any time by contacting support or deleting your account.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data in a portable format
• Opt out of marketing communications
• Object to certain data processing

8. Cookies

We use essential cookies for authentication and security. Analytics cookies help us understand how you use our Service. You can manage cookie preferences in your browser settings.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

10. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@aitochasurveys.com