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Support Ticket Feedback Survey Template
Support CSAT is the fastest feedback loop in most companies. This three-question template fits in the ticket-closed email, separates "was it resolved" from "how was the agent", and flags low scores to the team in real time.
Questions
3
Best for
Help desks and customer support teams
When to send
Immediately when the ticket is marked resolved
The 3 questions
- 1.
Was your issue resolved?*
Thumbs up / down
- 2.
How would you rate the support you received?
1 to 5 stars
- 3.
What could we have done better?
Open text
Tips for using this template
- Trigger it from your help desk via webhook or Zapier so it goes out at the right moment.
- Track scores per agent and per ticket category; a low score cluster usually points to a process, not a person.
Frequently asked questions
What is a good support CSAT?
Well-run support teams typically sit between 80 and 90 percent satisfied. Technical support runs lower because customers arrive already frustrated.