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Post-Purchase Feedback Survey Template
The moment after a delivery arrives is the best time to ask, and the best time to earn a public review. This short template captures a satisfaction signal in one tap, learns what went wrong when it did, and invites satisfied customers to share their experience on Google or Trustpilot.
Questions
4
Best for
E-commerce and retail after delivery or collection
When to send
1 to 3 days after delivery
The 4 questions
- 1.
Are you happy with your purchase?*
Thumbs up / down
- 2.
How was the delivery experience?
1 to 5 stars
- 3.
Did the product match the description?
Choose one: Yes, exactly / Mostly / Not really
- 4.
Anything we should know?
Open text
Tips for using this template
- Put the thumbs question in the email itself so the first answer is a single tap.
- Set the review-invitation threshold to thumbs up only.
- Alert support in real time on thumbs down so problems get fixed before they become public reviews.
Frequently asked questions
When should I send a post-purchase survey?
One to three days after delivery for physical goods, or immediately after checkout if you are asking about the buying experience rather than the product.