Product Feedback Survey Template
Product feedback surveys work best when they are specific about the product area and ask about behaviour rather than opinion. This template mixes a satisfaction score with questions about what people actually use, so the answers feed straight into a roadmap discussion.
The 8 questions
- 1.
How satisfied are you with the product overall?*
1 to 5 stars
- 2.
How often do you use it?
Choose one: Daily / A few times a week / Weekly / Less often
- 3.
Which feature do you use most?
Short answer
- 4.
Which feature could you live without?
Short answer
- 5.
How easy is the product to use?
Very difficult · Difficult · Neutral · Easy · Very easy
- 6.
What is missing that you expected to find?
Open text
- 7.
How disappointed would you be if you could no longer use it?
Choose one: Very disappointed / Somewhat disappointed / Not disappointed
- 8.
How likely are you to recommend it to a colleague?
0 to 10 scale
Tips for using this template
- Segment answers by plan or usage frequency before acting; power users and new users want different things.
- The "very disappointed" percentage is a useful product-market-fit signal to track over time.
Frequently asked questions
How many product feedback responses do I need?
Enough to segment. A hundred responses split across three user segments is more useful than a thousand you cannot break down.